Shiva at Networld '92 Shiva Joins Novell Technical Support Alliance At Networld, Shiva Corporation will announce joining Novell, Inc., and other computer industry leaders as a member of the Technical Support Alliance (TSA), which gives customers coordinated post-sales support for multivendor computing environments. Novell's choice of Shiva as a technical alliance partner was a result of an extensive survey of the large NetWare user base. TSA members include 30 leading companies such as Apple, Borland, Digital Equipment Corporation, Microsoft and others. For more details, see the enclosed press release. Network Discussion Groups Throughout the show, Shiva will host a series of discussion groups on issues surrounding dial-in network access. The groups of network managers -over 100 in all will air their views, led by Dr. Eric Almquist, general manager of Decision Research Corporation and Lori Underhill, also of DRC. To keep the ideas flowing, Shiva also invited industry experts who will act as discussion catalysts. For information about trends that emerge in the discussion groups, contact Criswell Communications after Networld. Shiva Booth Demonstrations Shiva Corporation (booth #3624) will demonstrate a variety of dial-in solutions for PC and Macintosh vendor environments, along with its popular FastPath 5 LocalTalk-to-Ethernet router. NetModem/E Shiva will demonstrate the award-winning NetModem/E, the only dial-in networking product that gives PC users transparent access to Novell NetWare network data and services, even using graphical programs like Lotus Notes and Windows. The NetModem/E supports Novell's IPX and AppleTalk, so PC and Macintosh users can dial into a network and access resources as if they were local nodes. Other features include shared dial-out and network-to-network routing. The demonstration setup in Shiva's booth includes NetWare 3.11 running on a Compaq 386-33 computer along with the Mac NLM (NetWare Loadable Module). The network, based on a 10BaseT Ethernet topology, connects two Compaq workstations, a Macintosh IIsi, and Apple Computer's PowerBook. Both PCs and Macintosh computers can dial out to outside services and dial into the Shiva network in Cambridge, MA, through a NetModem/E. The NetModem/E uses Shiva's dial-in driver, which is compatible with the ODI (Open Data Link Interface) specification from Novell. The workstations can all dial out through a single NetModem/E to Shiva's bulletin board or CompuServe, or dial into a NetModem at Shiva for network-to-network routing. FastPath 5 Shiva's FastPath 5, the fastest LocalTalk-Ethernet gateway, and the de facto standard for Macintosh routing, will also be demonstrated with Shiva's new routing software, called K-Star 9.1, that is faster and uses less memory than previous versions. K-Star 9.1 adds more support for SNMP, including support for 311 unique MIB objects. Version 2.2.1 of Shiva Net Manager, including a new management interface and enhanced diagnostics, will also be demonstrated. The Shiva Net Manager lets users manage all their FastPaths from anywhere on the internet. AppleTalk Remote Access Technology Demonstration Shiva is showing one of the first third-party demonstrations of AppleTalk Remote Access. The demonstration setup includes an Apple PowerBook running System 7 and AppleTalk Remote Access client software, a 9600 bps modem, and a Shiva hardware server and modem connected to an AppleTalk network. Using AppleTalk Remote Access and the modem, the remote PowerBook dials and connects to the Shiva server, and becomes a full node on the AppleTalk network. The PowerBook user can access file servers, printers, or electronic mail, as if he or she were directly connected to the network. User Champions Shiva salutes its User Champions from Polaroid Corporation, McDonald's and others in its booth presentation. Polaroid Corporation uses the NetModem/E in an automated identification system that stores digitized photographs, fingerprints and data on a central server. Clients in remote locations can access identification data using the NetModem/E - a transparent, easy solution. McDonald's Corporation also uses the NetModem/E, to give regional managers in remote offices access to central databases from anywhere. Expanded Management Team New management joining Shiva during the last two quarters include Bill Avery, VP-Product Development; Paul Chesterman, VP-Finance; Steve Van Beaver, Director of Customer Support; Ronna Alintuck, Director of Marketing. For more information, see the enclosed release. About Shiva Corporation Founded in 1985, Shiva Corporation is a leading supplier of communications servers and internetworking products. According to International Data Corporation (Framingham, MA), Shiva is the leading AppleTalk internetworking vendor, with 56% of the market. NetModem/E is a trademark of Shiva Corporation. FastPath is a registered Trademark of Novell, licensed to Shiva Corporation. All other product names are registered trademarks or trademarks of their respective companies. -------------------------------------------------------- Boston, MA, Networld -- February 11, 1992 -- Today Shiva Corporation joined Novell, Inc., and other computer industry leaders as a member of the Technical Support Alliance (TSA), formed to provide customers with coordinated post-sales support for multivendor computing environments. Novell's choice of Shiva as technical alliance partner was a result of an extensive survey of the large NetWare user base. Shiva was recognized as a leading supplier of internetworking and dial-in remote access tools for Novell customers. Shiva is the only Macintosh hardware product company, other than Apple Computer Corp., currently in the Alliance. TSA members include computer industry leaders such as Apple, Borland, Compaq, Digital Equipment Corp., Hewlett-Packard, IBM, Intel, Lotus Development Corp., Microsoft, NetFRAME, Oracle, Ungermann Bass, 3Com and others. The TSA now includes 30 member companies. According to Richard King, Novell's Vice President of Service and Support, "With companies like Shiva joining the alliance, TSA will continue to provide the widest support coverage for complex, multivendor systems in the industry." The Technical Support Alliance agreement between Novell and Shiva outlines the responsibilities of a support team that includes technical support staff from both companies. Team members exchange training and technical information on their respective products and use each other's products in their technical support labs. A customer with a technical problem involving both companies can call either company to begin resolution of the problem. Procedures that involve a conference call between team members are defined for problems that require escalation. Steve Van Beaver, Shiva's Director of Product Support, said "Our participation in TSA reflects the fact that internetworking tools, and dial-in remote access, are becoming network critical applications. As users link multi-platform and multi-protocol environments, tools like routers and Shiva's NetModem become virtually as central as the network operating system." The NetModem/E is an integrated network communications server that provides remote IBM and compatible PCs and Macintosh computers with transparent, secure access to NetWare and AppleTalk Ethernet networks. The NetModem/E provides dial-in, shared dial-out, and network-to-network routing for PC-only networks, Macintosh-only networks, and mixed networks. Shiva's FastPath 5, the leading LocalTalk-Ethernet gateway, and NetModem/E, a network communications server for Macintosh and PC users, are both widely used to integrate Macintosh computers into Novell NetWare environments. The FastPath 5 is a multi-protocol LocalTalk-Ethernet gateway that routes AppleTalk Phase 1 and 2, TCP/IP, DECnet, IPTalk and NFS. It is the de facto standard for AppleTalk to Ethernet routing, with an estimated 80 percent of the market. Shiva's Dramatic Growth Results in Major Support Focus Shiva, recently recognized as 1 8th on the Inc. 500 list of fastest growing companies, has increased its support staff by over 50% during the last year. Senior technical support people have been added to the team, increasing the bandwidth and quality of the support. The company has also put a sophisticated call tracking system in place. According to Van Beaver, "Shiva has implemented an automated call tracking system based on Informix that allows us to create a life history of every customer who calls us. It saves both us and our customers valuable time as we help solve their problems. Perhaps more important, it provides feedback to the entire company about what customers are saying to us." Since joining the company, Van Beaver has also introduced a customer awareness program. As part of the program, every Shiva manager visits or phones several accounts each week, requesting feedback on product quality, application use, and the customer's overall satisfaction. Turnaround time is a priority, since networks play a mission-critical role in the corporate infrastructure. Said Van Beaver, "We've reduced our response time drastically. If a customer calls Shiva, they can feel secure that they'll talk with a support technician right away. And if we don't meet those expectations, we want to know!" Van Beaver previously managed product support at Intersolv (formerly Index Technology), where the telephone support group received the best rating in the CASE industry for three years running. He manages worldwide support, training and repair for Shiva's products. About Shiva Shiva Corporation is a leading supplier of dial-in remote access, and internetworking tools for Novell, AppleTalk, or mixed networks. Shiva products have won critical acclaim for their easy to use peripheral sharing, remote access and local- and wide-area network routing. According to market research firm International Data Corporation, Shiva Corporation is the leading supplier of AppleTalk internetworking systems with 56.1% of the market. Shiva Corp, One Cambridge Center, Cambridge, MA 02142 617-252-6300 +---------------------------------------------------------------+ | From the America On-Line & PC-Link New Product Info Services | +===============================================================+ | This information was processed with OmniPage Professional OCR | | software (from Caere Corp) & a Canon IX-30 scanner from data | | provided by the above mentioned company. For additional info, | | contact the company at the address or phone# indicated above. | | All submissions for this service should be addressed to | | BAKER ENTERPRISES, 20 Ferro Drive, Sewell, NJ 08080 U.S.A. | +---------------------------------------------------------------+